How can I see my download usage? How can I see if I am about to go, or have alre... [Article]
If you sign in to your FileFactory account using your username and password, then click “My Account” on the top right of the page, you will go to your account summary page, which will show...
- What is the FileFactory remote uploader? How do I use it to transfer files? [Article]
Our remote uploader lets you fetch files directly from other servers. The servers can be different types: Web Server (HTTP) This is a normal web server on the Internet which migh
- What is the file size limit? [Article]
FileFactory has a 300MB file size limit for free users, and 1GB for Premium members. In order to upload files larger than 300MB you need to use our
- What is the FileFactory Torrent Uploader? [Article]
The FileFactory Torrent Uploader is a feature which lets you upload torrent files directly to FileFactory. You can use this process instead of downloading a torrent file to your computer, splitting it...
- Does FileFactory have telephone support? [Article]
No we do not. However we have very good email support so please contact us if you have any problems and we will try to help you as soon as possible.
- How do I share a file that I have uploaded to FileFactory? [Article]
You can upload files in two ways:
As an anonymous user. You can upload files but will not be able to edit the filename, change the file description or remove the file.
- Your site says that I'm trying to download too many files at once, but I�... [Article]
It is possible that someone else is already downloading from your IP address. Your ISP may be using a proxy server (sharing one connection with many IP addresses). There are three ways to re
- How many Rewards points do I earn exactly for each download? [Article]
Each download earns a different number of points, depending on the file size and the country from which the download
Files over 125MB
- Can I have more than one account at FileFactory? [Article]
Yes you can, but each account must have a unique email address. Premium status cannot be shared between two accounts. In other words if you wish to have two Premium accounts, you need to purchase tw
- I accidentally deleted a file or folder and all the files within that folder – i... [Article]
Unfortunately when a file or folder is removed, it is permanently deleted and it is not possible to get the file back. Before a file or folder is removed you are asked if you are sure you wish to re
- My Premium membership expired. I was sent a special offer by email, but when I t... [Article]
If you have previously bought a FileFactory Premium membership which has expired and you wish to extend your membership, you need to log into your current account and then upgrade your membership by
- If I add a song to the FileFactory Music Player, can someone download my song? [Article]
...he Music Player html code a link to the folder where the MP3 file is hosted. This means that if someone clicks the link which reads “Go to folder” they will
- If someone plays a song through the FileFactory Music Player / Widget, is it cou... [Article]
If someone streams an ENTIRE SONG through your FileFactory Music Player then it counts as a completed download. If someone streams part of a song and then stops the playback, or closes the browser w
- My Rewards payment is pending - why has it not been paid? [Article]
Payments are made on the 15th of each month. If you have requested a cash payment but it has not been paid, please check the following:
Are you currently a FileFactory Premium memb
- What payment options do you accept? [Article]
We accept PayPal, Gate2Shop, WebMoney and Moneybookers, as well as most credit cards. We are always adding new payment methods so please check FileFactory
- Why can't I download from FileFactory? [Article]
We will normally tell you why a file cannot be downloaded. Possible reasons include:
The file no longer exists. We are unable to help in this situation as the file is no longer on
- What is the download speed for FileFactory Basic (free) users? [Article]
...oad on our servers, and the quality of the network. In order to provide a reliable service for everyone and provide the bes
- What is the download speed for FileFactory Premium members? [Article]
Download speeds for Premium Members are unrestricted - Premium Members can have many simultaneous downloads, and can use download managers and accelera
- Why do I have to wait to download a file? [Article]
FileFactory Basic (free) members are allocated download slots, in order to keep the load on our servers low. Because we receive hundreds of thousands of download requests per day, it is not possible t...
- The file is password protected - can you send it to me? [Article]
... only they can give you the password. We have no control over passwords so please do not ask us for one.
