FileFactory Support

Category » Uploading Files

There were 7 articles found in this category:

1. What is the file size limit?
   FileFactory has a 300MB file size limit for free users, and 1GB for Premium members. In order to upload files larger than 300MB you need to use our FTP uploader, and be a FileFactory Premium member. In order to download files larger than 300MB you must also be a FileFactory Premium member. Files ...
2. Who can delete files?
   Only the person who uploaded a file can delete it. Registered members may delete files through their account management tool. Unregistered members who upload a file are unable to delete files. Recipients of files are never able to delete files.
3. What types of files can I upload?
   You may upload any type of file you wish - video files, MP3s, documents, software. As long as your file is less than 300MB and does not violate our terms of service, you may upload and share your file with whoever you want.
4. Why are my uploads slow?
   We do not restrict upload speeds. The speed depends on your Internet connection and your service provider. For best upload speeds we recommend using FileFactory Turbo. You do not need to be a Premium Member in order to use Turbo to upload files. However unless you are a Premium Member, you canno ...
5. How do I split files?
   We recommend you use WinZip or HJ-Split to split files. Please note we only accept files less than 300MB, and cannot offer technical support on how to split files.
6. How long is a file stored at FileFactory?
   We host files indefinitely. However if your file has not been downloaded after 90 days, it will automatically be removed. Files for Premium Members are never deleted as long as their Premium Account remains active. If you have a Premium account and your account expires, the files in your account ...
7. Can I split my file?
   Yes you can split your files. Many users find downloading huge files difficult, so splitting your files into smaller files would make downloading easier.