FileFactory Support

Category » Signing in / Signing out

There were 4 articles found in this category:

1. Can I sign in to FileFactory using SSL or HTTPS?
   You can go to the secure version of FileFactory at: https://www.filefactory.com/ however it will perform much slower than our standard site.
2. What is my FileFactory username?
   We do not use usernames - instead you need to sign in to FileFactory with the email address which you used to sign up with along with your password.
3. I have changed my email address - how do I update my account at FileFactory?
   We are unable to change your account details ourselves, because we cannot verify if you are the proper account holder. If you change your email address, you need to sign in to your account using your old email address and password. After you have signed in, click “My Account” on the ...
4. What if I have forgotten my password?
   If you have forgotten your password you can use this form to request the password to be resent to the email address you used to sign up with. If the email does not arrive within a few minutes, please check your spam folder.