What is the difference between a private folder and a public folder?
A private folder simply means that we do not generate a folder URL for that folder. Therefore, there is no way to provide a list of files for a private folder, so a private folder can never be shared. With a public folder, we generate a URL for that particular folder in your file manager. If you ...
- Can I sign into my account at two different PCs? For example, my home PC and my work PC?
Yes it is possible to use your login at different PCs which you own.
- Does FileFactory have telephone support?
No we do not. However we have very good email support so please contact us if you have any problems and we will try to help you as soon as possible.
- What is the best browser to use with FileFactory?
We support the latest versions of FireFox, Internet Explorer, Google Chrome or Safari. Please note that we no longer support Internet Explorer 6.
- How do I report a violation of the terms of use?
FileFactory.com respects the legitimate rights of copyright owners, and has adopted an efficient notice and takedown procedure as required by the DMCA. However, we can only respond to official DMCA notifications in the proper format. Please visit our DMCA page for full instructions. We normally ...
- Can I transfer a file from FileFactory to another file sharing site?
Files hosted on FileFactory cannot be transferred to another file sharing site. This is the case whether you are a free user or a Premium member. Files are only able to be downloaded to your computer. We do this to protect our servers from abuse.
- Can I have more than one account at FileFactory?
Yes you can, but each account must have a unique email address. Premium status cannot be shared between two accounts. In other words if you wish to have two Premium accounts, you need to purchase two separate Premium subscriptions.
- I accidentally deleted a file or folder and all the files within that folder – is it possible to get the file or folder and the files within it back?
Unfortunately when a file or folder is removed, it is permanently deleted and it is not possible to get the file back. Before a file or folder is removed you are asked if you are sure you wish to remove it as the action cannot be undone.
- How can I add a password to my file?
Once a file has been uploaded to FileFactory it is not possible to add a password to protect your file. You need to add the password to your file before you actually upload it. You can do this with programs such as WinZip. Setting a folder to private means that we do not generate a URL for tha ...
- My account was hacked - what should I do?
It is your responsibility to keep your account details safe. If you share your account details with others, they can change your email address and password without your authorization. Unfortunately we cannot help in this situation.
- Will FileFactory always be free?
Yes, the basic service provided by FileFactory will always be free. However in order to get the most out of FileFactory, we recommend that you become a Premium Member.
- What is FileFactory?
FileFactory is a free file sharing service which lets you host files up to 300MB for free. You don't have to register or install any special software. All files are uploaded through your browser. Learn more about FileFactory.
- What is the storage limit for free members?
The storage limit for FileFactory Basic (free) members is 100GB. That's a lot of data! As a rough guide 100GB can store the following amounts of data: 25,000,000 average MS Word documents 31,000 5.4 megapixel JPEG images 28,500 MP3 audio files. That's around 2,000 audio CDs 100,000 small PDF fi ...
- How is FileFactory free?
FileFactory is supported by advertising sponsors. Running a file sharing service is extremely expensive, however we try to limit the number of advertisements that we need to run to support the service.
- How often can I use FileFactory?
You can use FileFactory as often as you like. The amount of data free users can download in a 24 hour period is restricted. Premium Members get a massive 12GB download limit per day. All users can upload as many files as they wish.
- How can I remove or delete my FileFactory account?
In order to permanently close your account please complete the following steps: Log into FileFactory.com with your email address and password Click the MY ACCOUNT link (top right of any FileFactory page) Click the DELETE ACCOUNT link (on the left hand side, under the MANAGE ACCOUNT heading) For ...
- Do I need to register to use FileFactory?
You do not need to register to use FileFactory. However you may become a free registered member and gain additional benefits. Registration entitles you to your own personal account which enables you to manage your uploaded files. Whenever you are signed in and upload a file, it is added to your ...
- Do I need to supply my email address?
If you create an account with FileFactory, you need to supply an email address. However you may also upload files anonymously. When sending a file which you have uploaded, supplying your email address is optional.
- Can I use FileFactory for my business or website?
Yes, anyone is able to use our service. You can use FileFactory for private or commercial purposes.
- Can I link to FileFactory from my website?
Yes, we welcome any links to our site. You may share your download links on any website or forum. Click here for a list of images which you can use to link to us.
