I get the following error message when trying to download a file: "Sorry, this file is no longer available. It may have been deleted by the uploader, or has expired." What does it mean?
This message means that the file no longer exists on our servers and cannot be retrieved. The file may have been removed due to inactivity, or the uploader may have deleted the file. Unfortunately there is nothing we can do to retrieve the file, as the file has been permanently removed.
- The download timer does not start or count down - how do I fix it?
You are probably using an old browser or a browser that does not support JavaScript. Please upgrade your browser to the latest version of FireFox, Internet Explorer or Safari. Please note that we no longer support Internet Explorer 6.
- How can I speed up my downloads?
Premium Members get priority download speeds and the ability to use download managers. For fastest downloads we recommend the use of a download manager or FileFactory Turbo, which has been designed specifically to download files from FileFactory. Download speeds are largely determined by the spe ...
- Your site says that I'm trying to download too many files at once, but I'm not. What is the problem?
It is possible that someone else is already downloading from your IP address. Your ISP may be using a proxy server (sharing one connection with many IP addresses). There are three ways to resolve this issue: Switch off your modem, then switch it back on again. You may be assigned a new IP addre ...
- How do I download a file from FileFactory?
In order to download a file, you first need to know the URL of the file. An example of what a URL looks like is this: http://www.filefactory.com/file/123abc/n/filename Next you need to paste this URL into the address bar of your browser. Browsers which we recommend are the latest versions of Fi ...
- I can't download because your site says there are no download slots available - what does that mean?
Servers can handle a limited number of downloads at a time. In order to ensure that Premium members have access to their files at all times, we need to limit the number of downloads for free users. We do this by allocating a certain number of download slots for free downloaders. If you receive a ...
- How do I download a file which I have uploaded to my own account?
If you are a free registered member, or a Premium member, and are signed in to FileFactory before you begin uploading, all files which you upload will automatically be added to your File Manager. You can access the File Manager by clicking the “Files” text link on the top right of an ...
- I am having problems downloading a file, can you help me?
We will certainly try our best. In order to help you though, we need to know as much information about the problem as possible. To investigate properly, we need to know: The URL(s) of the file or files which you are having problems with (for example, http://www.filefactory.com/file/123abc) The ...
- Can I search FileFactory for hosted files?
FileFactory is a free hosting service whereby users upload files to share. As not everybody likes to share their files publicly we do not have a search engine or central directory.
- I cannot find a part of a file - can you send it to me?
Unfortunately we cannot help you find missing parts to multi-part files. Please try to contact the uploader and request the correct link.
- Why can't I download from FileFactory?
We will normally tell you why a file cannot be downloaded. Possible reasons include: The file no longer exists. We are unable to help in this situation as the file is no longer on our servers. Exceeded daily download limit (remedy: try again later or join FileFactory Premium to download much mo ...
- What is the download speed for FileFactory Basic (free) users?
The download speed varies according to your available bandwidth, the current load on our servers, and the quality of the network. In order to provide a reliable service for everyone and provide the best quality service to Premium Members, we sometimes cap speeds for free users.
- Why do I have to wait to download a file?
FileFactory Basic (free) members are allocated download slots, in order to keep the load on our servers low. Because we receive hundreds of thousands of download requests per day, it is not possible to serve everyone at the same time. The standard wait time is 30 seconds. If you go over your ban ...
- The file is password protected - can you send it to me?
If an uploader has placed a password on the file you downloaded, only they can give you the password. We have no control over passwords so please do not ask us for one.
- Is it safe to download a file?
We do not scan files for viruses, so we recommend that you check each file with an antivirus utility before accessing the file on your computer.
- I used a shared IP address - how can I download?
We only allow one simultaneous download per single IP address for free users. If you are using a shared IP you may not be able to download if someone within your network is downloading at the same time. In this case, you will need to upgrade to a Premium account.
- How fast can I download a file?
Your download speed depends on a number of factors - mainly the speed of your connection to the Internet and the quality of your service provider. Our servers are located at a major data center, and we have plenty of bandwidth available. Download speeds for free users are given less priority and ...
- How do I join split files?
We recommend you use WinZip or HJ-Split to join split files. If the file was split using a different compression format, such as RAR, please refer to the help files of your RAR utility program if you are unsure how to proceed. We are not able to offer further technical advice.
- How many times can a file be downloaded?
A file can be downloaded an unlimited number of times. There are no restrictions on the number of times a file can be downloaded.
- Can I resume a broken download?
This feature is only available to Premium Members and depends on the software being used. Downloads can normally only be resumed within a fairly short time period (less than an hour). For best resuming support for Premium Members we recommend the use of a download manager or FileFactory Turbo.
